Frequently Asked Questions
Is My Estimate Really Free?
Yes, your estimate is 100% free! Before we schedule it, we like to have a brief phone conversation to make sure we're the right fit for your project. Our estimates are highly detailed and take time and effort to prepare, but there’s no obligation to hire us afterward.
A few things to note before reaching out:
We require a minimum of one week per project.
The home you're asking us to estimate should either be owned by you or currently in escrow.
To schedule your free in-home estimate, give us a call or fill out the form below.
Do You Only Handle Large or High-End Projects?
Not at all! While we’re experienced in projects of all sizes, we truly enjoy working on small to midrange remodels. Our core customers are hardworking, everyday homeowners, and we take pride in delivering quality results for a wide range of budgets.
How Long After the Estimate Will I Receive My Quote?
For most projects, we provide a quote within 2-4 days. Since every project varies in size and complexity, some estimates may take a little longer, but we’ll always keep you informed.
A few important points about our pricing:
We offer competitive bids tailored to the specifics of each job, not influenced by your zip code. Our commitment to fair pricing means you’ll receive the same great rates, no matter the neighborhood. However, please note that in certain locations, especially those that are more challenging to access, particularly during the winter months, a trip charge may need to be included in the final price.
We never underbid just to win the project. Be cautious of contractors who do this and later add surprise charges.
We don’t believe in high-pressure sales tactics. We respect your timeline and budget, ensuring you feel comfortable with every step of the process.
Do You Work Directly with My Insurance Company?
We don't work directly with insurance companies. However, we can provide a detailed bid for you as the homeowner, which you can then submit to your insurance company for approval.
Do You Finish on Time or Have a Set Timeframe?
Yes, we establish a clear timeframe for each project and are committed to completing it on schedule. While every project is unique, we pride ourselves on staying on track and keeping you informed throughout the process.
Will I Have a Direct Contact Throughout the Project, and Will You Be Reachable?
Absolutely! We take pride in offering excellent supervision and open communication throughout your project. You'll always have a direct point of contact, and we’re easily reachable by phone, text, or email whenever you need us.
What Is Your Contractor License Number, and Are You Insured?
Downy Home Remodeling is fully licensed in multiple municipalities across the Front Range. Depending on your location, we will provide the relevant contractor license number with your estimate and guide you on how to verify our credentials online.
We carry $1,000,000 in general liability insurance and, though not required, we also maintain a $10,000 bond for added peace of mind.
Can You Provide References?
Absolutely! We’re happy to provide references upon request. Our goal is to exceed your expectations, delivering a beautiful remodel that you’ll be proud to share with friends and family. Your satisfaction is our top priority, and maintaining our excellent reputation through word-of-mouth referrals is key to our success.
We strive for perfection, client satisfaction, and aim to be your contractor for life. Feel free to contact us for more information!
Why Should I Trust You?
On-Time, On-Budget: We take pride in completing projects within the agreed timeframe and budget, ensuring a smooth experience from start to finish.
Fair and Competitive Bidding: Our bids are determined exclusively by the specifics of your project, rather than the perceived income levels of the surrounding area.
Proper Staffing: We ensure that every job is appropriately staffed to guarantee efficiency and high-quality work across all trades.
Clean and Organized Work Area: We strive to maintain a neat and organized work environment, minimizing disruption to your home.
Professionalism and Integrity: We uphold the highest standards of professionalism, never tolerating poor performance. We also avoid underbidding to win contracts, ensuring no surprise charges later.
Open Communication: We keep you informed at every stage of the project, providing updates as frequently as you desire.
No Pressure: We respect your decisions and budget, avoiding high-pressure sales tactics to make sure you feel comfortable with your choices.
Experienced Team: With over three decades in the remodeling trade, you can trust that we have the expertise needed to handle your project with care and precision.
Do You Provide a Service Warranty?
Absolutely! Colorado law mandates that all work be completed in a good and workmanlike manner, free from major defects. In the rare event that a workmanship issue arises, we are more than willing to correct it promptly. Our goal is to be your lifetime contractor, and your satisfaction is our priority.
Do You Provide a Warranty on Materials Purchased from Downy Home?
Yes, we pass on the manufacturer's warranty for all materials we purchase on your behalf. Many of these warranties are lifetime, ensuring that you have long-lasting peace of mind with your investment.
Do You Use Subcontractors?
While we manage much of the work in-house, we do utilize subcontractors for specific aspects of the project, such as electrical, plumbing, drywall, and glass work. Our experience has taught us that these specialized tasks are best handled by experts who focus on these trades daily, ensuring the highest quality and efficiency for your project.
Do You Pull the Necessary Permits?
Yes, we can handle the entire permit process for you, including scheduling inspections and coordinating with inspectors.
Do You Have an In-House Architect or Designer?
While we don’t have a full-time in-house designer, we can provide 3D modeling and basic renderings for simpler projects. For larger or more complex projects, we’re happy to recommend a few highly professional designers we trust.
Will You Work Directly with My Designer?
Absolutely! We are more than happy to collaborate directly with your designer to ensure a seamless integration of ideas and execution for your project.
What Payment Methods Do You Accept?
We accept payments via check. If you have any specific payment method preferences or questions, please feel free to ask!