Why Hire Us
Service
At Downy Home, service is our top priority. While many contractors can deliver quality work, what sets us apart is our dedication to customer care. It’s about the little things—like being punctual and communicating clearly—and the big things, like honesty, respect for your home, and keeping our promises. Too often, contractors treat clients as if they’re lucky to have them, with no focus on customer service. But we believe in running a business with integrity, building trust, and even friendships along the way.
The Contract
We believe a detailed contract is the foundation of every successful project. Our contracts clearly outline all key elements—legal terms, work scope, progress payments tied to milestones (not percentages), and Allowance schedules—ensuring there are no surprises. Unrealistically low Allowances can lead to unexpected costs, so we take the time to understand your materials and fixtures preferences and include Allowances within the contract that align with your vision. Open discussions about potential Change Orders and ensuring no critical work scope items are overlooked within the Contract are central to our commitment to providing a smooth, worry-free experience.
Learn more about Contracts, Allowances, and Change Orders in our Insights section.
Professionalism
We’re committed to clear communication, quality craftsmanship, jobsite cleanliness, and timely completion—all backed by a solid warranty. At Downy Home, we aim to deliver exceptional remodeling experiences that earn 5-star reviews and a reputation we’re proud of for decades to come.
Are We A Good Fit?
Just as you look for a contractor who aligns with your goals, we seek clients who share our values. If price is your primary focus, we may not be the best fit. Our detailed estimates reflect thoughtful planning and true value rather than cutting corners or relying on hidden costs. We’re the perfect choice for clients who value quality, transparency, and long-term results over the lowest initial bid.
Learn more about Price vs. Value in our Insights section.